5 Issues to consider when buying Marketing Automation

Dynamic content

  • Why do you want it? Doesn’t the following sound amazing? Designing content specifically for and catered to your contacts. Setting up rules that place the content most likely to be of high interest in front of each contact. The grand idea is to put the right content in front of the right sets of eyes at the right time.
  • Hard truths to remember. It is a grand idea, but it also requires a lot of well-oiled moving pieces and can multiply production hours. A hearty rule set will have to be developed, instructing who gets what and for which reasons. There will also have to be hearty content ready to parse out. It’s a lot of work to do, and not always worth doing unless it’s for more than a one time use. However, when it comes time to do the reporting, you might be disappointed. How will the reporting work with one email featuring a multitude of different CTAs?

Reporting

  • Why do you want it? The visibility you need for Marketing to prove its use. Timely and customizable dashboards your team can use to improve, adapt, and defend marketing’s value.
  • Hard truths to remember. Ever notice how many reporting add ons and integrations exist? Frequently, reporting in most marketing automation platforms in the real world is limited. It’s designed to report on basic emails and not the multiplicity of a dynamic email with many viewers seeing different content. You may get a summary of click-throughs, but have a very difficult time breaking that up into all the custom content to understand who engaged with which. Depending on your needs, you may be looking for an outside tool. In preparation, the best thing to do is to grab the reports you currently have outside of this tool (or make a mock-up) and have the vendors you’re considering show you how you can replicate them.

Lead scoring

  • Why do you want it? The concept of grading your contacts based on a mix of implicit and explicit criteria to route to nurture, qualification, and sales. Sounds fantastic!
  • Hard truths to remember. The problem might be you. Lead-scoring processes require testing, review, and adjustments to be successful. If you have multiple product lines or audiences, the needs become exponential. Now, you are looking at creating different lead-scoring processes for every need and audience, and again, taking the time to adjust each one. You might not need things to get this complex, or maybe you only need basic segmentation that can serve the same purpose with a lot less work.

Nurture Flows

  • Why do you want it? Automating the engagement of your new contacts based on their individual needs, interests, and profiles or educating your current audience based on their continued engagement; nurture flows are “little classrooms” that can nudge your audience and inform them based on interest, and regulated based on how often they do engage. They can be an important part of a contact’s journey.
  • Hard truths to remember. Marketers get very internally focused on nurture flows and see them as sophisticated marketing plays with several acts. Often, your audience is only seeing them as tiny sketches or single emails. Your message may be drowned out and limited on the level of personalization and uniqueness, with the reality that they may be in a few different programs at once, and being engaged with BDR’s and reps at the same time. Your contact might not see your grand plan, but you can build an impressive conversation with a strong narrative represented in copy, graphics, and a centralized knowledge center to help you stand out.

Marketing Automation

  • Why do you want it? You want a platform that will allow you to scale your once manual tasks into an efficient marketing ecosystem. One that will route and cater contacts to the most important and relevant content that your audience wants at that time to keep them interested and informed without coming on too strong.
  • Hard truths to remember. Don’t end up asking yourself, “Did we just buy an expensive Marketing Automation tool only to use it for manual batch and blasts?” Remember, automation is a way to make a plan more efficient. It is not a plan itself.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Iron Horse

Iron Horse

At Iron Horse, we specialize in creating demand for the technologies that are transforming the world.